Refund And Return Policy

1.Refund Process:

• Refunds will be processed within [ 7-10 business days] after the cancellation request is confirmed by our team.
• Refunds will be credited to the original payment method used during the purchase.

2. Return Policy:

• Returning the product will not be accepted when the customer has no valid reason for returning the product. Valid reasons include body damage of the product, receiving a different model, water leakage, or other similar issues. If the customer wishes to return for no given valid reason, the customer must bear the shipping charges.
• Damaged items getting delivered
• Delivery of wrong items – not according to your order.

3. Dispatch & Delivery:

• The product will be dispatch within 24 to 48 business hours.
• The product will be delivered within 6 to 8 days after dispatch.
• Delivery time will depend upon the customer’s geographical location.

4. Damaged items getting delivered

• If your package appears damaged, and upon opening it if you find the product damaged, call us at +91 91 5768 5768 (9 AM -6 PM) / email us at esupport@rajcooling.com within   48 hours of receipt of the package. Kindly follow the steps below so that we can process your returns as quickly as possible.
• Make a note of the damage on the courier’s copy of the e-way bill, and a copy of the e-way bill, which you retain.
• Also, appropriate remarks should be made on the delivery sheet (if applicable) of the courier personnel making the delivery.
• Please notify RAJ COOLING SYSTEM PVT.LTD. directly within 2 days of receipt of the product if there is damage along with the details of the damage.
• Also send us images/videos of that portion of product with close-ups of that damaged product and unboxing video.

When you call us/email us, we will discuss a replacement, refund, or credit. In case you desire a replacement, please ship the product back in the original packing materials and container. As soon as we receive your returned product/item, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to be borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of your shipping the items back to us.

Unfortunately, replacements are not available for one-of-a-kind works immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.

5. Delivery of wrong items – not according to your order

Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 48 hours of such receipt. You may call us at +91 91 5768 5768(9 AM – 6 PM) or email us at rajcare@rajcooling.com. Please provide us with the following:

1. Details of your order number and the item/s included in your order.
2. Invoice number accompanying your order.
3. QR code of the product

6. In special cases where the customer receives any damaged spare parts, such as a wheel, knob, or similar parts, only in those cases the damaged part will be replaced by us.